Returns

HOW TO RETURN

Please fill out the return slip you receive with your order and enclose it with your return package. Please also enclose the order confirmation or invoice showing your purchase. Please use the address:

 

House of BALL International

Djalma Lunds Gård 3

4000 Roskilde

DENMARK

 

Danish costumers can easily use following link to return the order: https://return.shipmondo.com/balloriginal .

The cost of return will be the senders, and we will be unable to refund original delivery charge. Any returns must be sent no later than 30 days from receipt goods. Please use a trackable shipping method or use our return portal found on the “return”-page on the website.

When we receive your return package, we will refund the amount to the credit card used for the purchase within 10 working days.

Please remember responsibility for the return is yours until the parcel reaches us. You will receive the refund in the same payment method used for the purchase within 10 days, depending on your bank, after we have proceeded your order. 

 

RETURN POLICY

Your online order must be returned within 30 days of receipt without having to give any reason or to inform us.

Items can only be returned in original packaging, unworn and in the same condition as delivered, with all tags attached. Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed.

If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

Please note that the buyer will be charged all shipping costs, if the parcel is not picked up in time, and buyer takes over responsibility the moment the parcel is redirected and sent back to BALL. It is the costumers responsibility to assure that typed in e-mail, phone number and other shipping informations are correct.  

Make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible. Each order you would like to return has to be packed separately, for a fast and smooth return processing.

Please also check your legal rights for returning goods in our Terms and Conditions. 

 

REFUNDS

We will refund the payment of your order to the same card you used for the order, within 10 business days after we receive the returned product - not including the original shipping cost. However, only provided that the product is in original condition and has not been used. Please note that the return costs are covered by the buyer.

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